Group BPCE advisors gain 15% in productivity using Zelros AI Agent
BPCE advisors affectionately refer to Zelros' AI agent as "Anna."
With Anna, BPCE advisors gain instant access to insights and answers drawn from thousands of documents, procedures, and customer records, streamlining their daily tasks and enhancing customer interactions.
“What impresses me is the smooth transition between the old and the new Anna, without any major disruption, making the change easy to manage. The user experience is successful, marking a continuity in the adoption of the tool and bringing real added value for users”
Nofel Goulli,
Deputy CEO – BPCE Assurances/BPCE Vie
Anna, in the age of LLMs, leverages:
- Sourced and personalized answers
- Structured data (transactional data) and unstructured data (knowledge bases, general conditions, etc.)
- Pre-trained LLMs on vast amounts of data without any additional training
BPCE Assurances enhances the employee experience with Zelros AI Platform
Introduction: BPCE et Zelros The BPCE Group is the second-largest banking group in France, with over 100,000 employees serving 35 million clients worldwide. It operates in retail banking and insurance in France through its two major networks, Banque Populaire and Caisse d’Epargne. Zelros is an …
Groupe BPCE is France’s second-largest banking group, with over 100,000 employees serving 35 million customers worldwide. It operates in retail banking and insurance in France via its two major networks, Banque Populaire and Caisse d’Epargne.
BPCE and Zelros have collaborated for 7 years to develop Anna, an NLP-powered solution supporting Customer Relations, Expertise Centers, and Back Offices at Caisses d’Epargne and Banques Populaires. Continuously improved with business expert input, Anna streamlined Personal Insurance processes. Together, BPCE and Zelros evolve with technology to deliver ever more efficient, user-centric solutions.
