The Duality of Insurance Digitalization

The insurance sector is undergoing a digital evolution, with the industry turning to tech innovations to answer long-standing problems.
But solving these problems requires partners to unite; in short, teamwork is vital. Enter The InsurTech Collective, a newly-formed partnership of ambitious companies using tech to enhance the consumer experience. The Collective – making its debut at InsureTech Connect in Las Vegas in Nov. 2023 – is comprised of six pioneering entities: Remark, Ilife, Zelros, ProtexAI, Ifeel, and Garmin.

This white paper, written by Remark, is exploring how digitalization is challenging the insurance industry by creating new problems while solving existing ones.

Table of Contents:

1. UNSTRUCTURED DATA
   Finding Strategies for Optimization
2. PERSONALIZATION
   Eectively Meeting Expectations
3. AGENT TECH ADOPTION
   Overcoming Hurdles
4. THE MENTAL HEALTH CRISIS
   Increasing Care Accessibility
5. POLICYHOLDER ENGAGEMENT
   Expanding the Value-Add
6. THE CUSTOMER JOURNEY
   Unlocking Growth Opportunities